Food & Beverage Service Supervisor @ Capital Hotel and Spa

Food Services-Hospitality: Food & Beverage Serving

Job Description:

Position Summary

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach and to assist with the responsibility for the day to day running of the Food & Beverage services department within the overall policies and controls established by the Company and, ensuring that the brand values and standards are delivered and profitability achieved as per other agreed up on parameters.

Key Responsibilities
Customer Focus:

• implement the consistent delivery of superior customer service through the Customer Service Programme,
• Ensure that the department creates a professional impression to customers and team members.
• Participate with action on Customer Service Reports relevant to food & beverage service to achieve positive and consistent results.
• act on customer feedback relevant to the areas of responsibility. This to include customer complaints and compliments,

Business Awareness: 
 

• To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.
• To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management.
• To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
• To maximize opportunities for departmental sales and profit and other related targets

Specific Job Accountabilities

• To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.
• To assist with stock-takes where required.
• To follow procedures for food and beverage controls at all times.
• To assist with maintaining and improving departmental operating standards.
• To ensure charges are raised for services provided in event services department on your shift in accordance with hotel and company procedures.

Growing the Business:

• To positively approach sales opportunities in order to maximize sales revenue and exceed budgeted sales targets for the department.
• To assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.
• To keep all department team members sales focused.

People Management: 
 

• To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.
• To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
• To continuously coach and counsel colleagues.
• To measure the success of food and beverage services training in meeting departmental objectives.

Controlling the Environment: 
 

• To supervise the department to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
• To comply with company requirements for Health and Safety, Food Safety
• To implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results

Other: 
 

• To act as the Hotel Guest Relations Manager as required, ensuring a professional and friendly service throughout the hotel where this forms part of your responsibility.
• To keep yourself informed of the Hotel goals and objectives, and those of other departments, maximizing the role you play in delivering the hotel budgeted targets.
• To attend training when required.
• To be fully aware of and strictly adhere to Fire, and Health and Safety procedures and to strictly adhere to all security procedures laid down.
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

Job Requirements:

Job Requirements:
Minimum of 5 years’ experience in Food & Beverage operation with Diploma or a bachelor’s degree with 3 year of proven experience in Food & Beverage operation required

• One year experience in a leadership role is preferred
• Experience in a high volume, quality focused establishment is preferred
• Excellent written and oral communication skills required
• Positive interpersonal skills required

How To Apply:

Interested applicants who fulfill the criteria are kindly invited to submit their applications inclusive of a detailed CV and copy of documents in person or through apply@capitalhotelandspa.com to Director, Human Resource & Training Department, Capital Hotel and Spa along Haile Gebresellasie Street with in ten consecutive days from the date of the advertisement.

Tel:                  +251 1 16 67 21 00 / Fax :+251 1 16 67 20 12   
Website:          www.capitalhotelandspa.com ,
E-Mail             apply@capitalhotelandspa.com

Address :         Mickey Leland Street, Bole Subcity,
Kebele 04/06, P.O.Box: 18786
Addis Ababa, Ethiopia